Foto Sonia Conforti

Last updated: February 8, 2024

Welcome to Fotosoco! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refunds and returns policy to make the process as easy as possible for you.

1. Digital Products

We offer digital products such as educational guides and tutorials. Due to the nature of digital products, all sales are final. However, if you encounter any issues with your digital purchase, please contact us at info@fotosoco.com for assistance.

2. Print-on-Demand (POD) Products

For print-on-demand products such as photo prints and merchandise, we strive to ensure that you receive high-quality items. If you are not satisfied with your POD product for any reason, you may return it within 30 days of receipt for a refund or exchange.

3. Return Process

To initiate a return for a POD product, please follow these steps:

• Contact us at info@fotosoco.com within 30 days of receiving your item to request a return authorization.
• Include your order number and the reason for your return in your email.
• Once your return request is approved, we will provide you with further instructions on how to return the item.

4. Conditions for Returns

• Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
• Items must be returned in their original packaging.
• Returns must be initiated within 30 days of receiving the item.
• Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

5. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

6. Contact Information

If you have any questions or concerns about our refunds and returns policy, please feel free to contact us at:

Sonia Conforti
info@fotosoco.com
Laval H7M 1H8, Quebec, Canada

We are here to assist you and ensure that you have a positive shopping experience with Fotosoco.

Effective Date: February 8, 2024